frequently asked questions
Q. When will the photos from the weekend be available online?
A. All of your photos will be uploaded to the Same Day Productions website by the Friday following your event (in some cases sooner).
Q. What are your delivery options for photos and videos?
A. Most photos and videos are delivered via a digital download link. Video USB, video DVD or photo prints are also available for an additional fee.
Q. If we didn't pick up our order before the end of the weekend, how long should we expect before we receive it by mail?
A.You will need to call us at 818-269-6019 and we will send you a digital file of the order, or you can pay shipping to have the order shipped to you.
Q. How do I place an order for photos or videos post event?
A. Click here to select your city and event date.
Q. How do I track my order?
A. Visit www.samedayproductions.com and click “order photos and videos in the nav bar. log in to your account and click “my account” in the top right hand corner to track your shipped orders.
Q. Can I preview my photos and/or videos post event?
A.Click here to select your city and event date to preview you photos. In order to protect the choreography of studio owners and teachers and the privacy of our dancers, you are currently unable to preview videos online.
Q. What do I do if I have a question about my order?
A. We love questions! Call us anytime at 818-269-6019 or email us at firstname.lastname@example.org
Q. What should I do if I don’t see my event on your site?
A.Call us at 818-269-6019 and we'll get to the bottom of it!